Privacy Policy

Last updated: October 2025

This Privacy Policy explains how Paisley Tours collects, uses and protects your personal information. We are committed to safeguarding your privacy and being transparent about how your data is handled.

Who We Are

Paisley Tours is a social enterprise operated by Paisley Community Partnership (Scottish Charity No. SC053848).

Our mission is to celebrate Paisley’s history and culture through guided walking tours, local partnerships and community heritage projects.

If you have any questions about this policy, please contact:

📧 contact@paisleytours.org.uk
📍 2 County Place, Paisley, PA1 1BN, Scotland

What Information We Collect

We may collect and store the following information:

Your name and contact details (email address, phone number, postcode)
Your booking or purchase information
Your communication preferences and consent choices
Feedback or correspondence you send us

We do not store sensitive financial data such as payment card details. All payments are handled securely by our trusted third-party platforms.

How We Use Your Information

We use your information to:

Send newsletters, updates and event information (if you’ve subscribed)
Process bookings, payments or merchandise orders
Manage your participation in tours and events
Respond to your enquiries and feedback
Improve our services and visitor experience

We only send marketing emails where you have given explicit consent, and you can unsubscribe at any time by using the link in our emails.

Legal Basis for Processing

Under UK GDPR, we process your data based on one or more of the following lawful bases:

Consent – when you sign up to receive updates or newsletters
Contractual necessity – to manage bookings and provide tours
Legal obligation – to comply with tax or charity regulations
Legitimate interest – to operate and improve our services responsibly

How We Protect Your Data

We use appropriate technical and organisational measures to keep your data secure and prevent unauthorised access, loss or misuse.

Only authorised staff and volunteers have access to personal information, and they are required to handle it confidentially.

Sharing Your Data

We do not sell or rent your personal information to third parties.

We may share data with trusted service providers who help us run our operations (such as Mailchimp, FareHarbor, Eventbrite or Stripe). These providers comply with data protection laws and only process information on our instructions.

How Long We Keep Your Data

We only retain your personal data for as long as necessary to fulfil the purpose it was collected for, or as required by law.

If you unsubscribe or withdraw consent, your information will be removed from our systems within 30 days.

Your Rights

Under UK data protection law, you have the right to:

Access a copy of the personal data we hold about you
Request corrections to any inaccurate information
Withdraw your consent at any time
Request deletion of your data (“right to be forgotten”)
Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

You can learn more about your rights at www.ico.org.uk.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in how we operate or in legal requirements. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 contact@paisleytours.org.uk
📍 Discover Paisley Hub, 2 County Place, Paisley, PA1 1BN